Terms of service

Who we are

Iris is a brand of Woodst B.V., Carolieweg 22, 9354 TM Zevenhuizen, the Netherlands, Chamber of Commerce (KvK) number 83100172 ("we" and "us"). You can reach us at support@okayiris.com.

These terms are written in English. If a translation differs from the English text, the English text applies, unless the law of your country says otherwise.

What Iris is

Iris is a personal AI assistant. Every account gets its own assistant, in its own sealed-off space on our servers in Europe. It talks with you, remembers what you tell it and, when you connect them, works in services such as your mail, calendar and messages, and on your devices.

Iris is still growing. Features may change, be added or be removed, and parts of it are marked as beta. We work to keep Iris running, but we cannot promise that it is always available or free of errors.

Your account

You must be at least 16 years old to use Iris, or older if the law of your country requires it. You sign in with your email address, so keep that mailbox safe: whoever can read it can sign in. Paired devices and extensions act as you, so remove the ones you no longer use. You are responsible for what happens in your account. If you think someone else got in, tell us straight away at support@okayiris.com.

An account is for one person. The people in your household can talk to your assistant, but everyone who wants an assistant of their own needs their own account.

Plans and prices

Iris has a free plan and paid plans: Free (€0), Basis (€5 a month, or €50 for the whole year in one payment), Pro (€20 a month), Max (€40 a month) and Max 50x (€180 a month). Each plan has its own amount of use, storage and features, as shown on okayiris.com and in your assistant when you choose. Prices are per person, with every device you sign in on included. You pay per month, or per year in one payment where the plan offers that: a year costs ten months, so two months are free. When you reach the use of your plan for that period, Iris pauses until it resets, until you move to a bigger plan, or until you use extra room (see Billing).

The voice of Iris is included up to a number of spoken minutes per week that depends on your plan (Pro 60, Max 150, Max 50x 500), shown in your assistant. Past it, Iris speaks with your device's voice until the week resets, or keeps its own voice from extra room if you have it. Basis and Free speak with the voice of your own device.

Her working space is also per plan: from 500 MB on the free plan to 10 GB on Max 50x. If that is not enough, you can buy extra storage (see Billing).

A plan is for the personal use of one person, or of one household on plans that include it. We may limit use if an account is shared with people outside the household, resold, or driven by outside software or scripts in a way a person would not use it. Work Iris does on its own for you, such as scheduled tasks, is normal use. Before we limit, we tell you what we saw and give you 14 days to explain or change it, unless there is a risk to security or other users. If we limit your use, you can cancel at once and we refund the rest of the period you paid for.

The free plan is for getting to know Iris. We may limit it, and a free assistant that nobody opens for 7 days may be removed, together with its data. Assistants on a paid plan, or with extra room left, are not removed for being quiet.

A free month

Some campaigns offer a free month of Pro. You leave a card with our payment provider and nothing is charged in the first 30 days. We mail you a reminder a week before the month ends; after that Pro continues at €20 a month until you cancel. Cancel in the free month and you pay nothing. One free month per email address, and the first group has 50 of them.

Billing and renewal

Paid plans are subscriptions, billed in advance in euros: monthly, or for a whole year where you chose that. Payments go through our payment provider, which uses Stripe; we never see or store your full card details. Your subscription renews every period (a month, or a year) until you cancel.

You can move to another plan at any time. The change applies at once, and the difference for the rest of the current period is settled straight away. If a payment fails, we may pause the paid features until it succeeds, and move you to the free plan if it keeps failing.

Extra room is a one-off purchase you can make when you reach the use of your plan. It pays for use beyond your plan and for phone calls, at the rates shown in your assistant before you use it, and it does not expire while your account exists. Extra room is not a subscription. When you buy it, you ask us to make it available at once. You may withdraw within 14 days of buying it; we then refund the part you have not used. Once it is used up, the right of withdrawal ends. If you close your account yourself, what is left is not refunded. If we close or remove your account (other than for a serious breach of these terms), stop offering Iris, or raise the rates for extra room, we refund what is left.

You can also switch on automatic refill in your assistant. When what is left of your extra room nearly runs out, we then buy the pack you chose again on the payment method your subscription uses, without asking you each time. It buys at most one pack every six hours, and it switches itself off if it cannot charge. You can switch it off at any time in your assistant; that stops the next refill. A pack bought that way can be withdrawn within 14 days, like any other.

A storage pack buys extra space on her own working disk instead of extra use. You pay once, the space stays while your account exists, and because the space itself is not used up you can withdraw it within 14 days for the full amount.

Prices for consumers include VAT where VAT applies. Amounts in other currencies on our site are only an estimate; your bank converts at its own rate and may charge a fee for it.

Cancelling

You can cancel any time, in your assistant or by emailing support@okayiris.com. Cancelling stops the next renewal: you keep your paid plan until the end of the period you already paid for (the month, or the year where you paid for a year), and then move to the free plan. We do not refund a period you have started, unless the law requires it or you use your right of withdrawal below.

Right of withdrawal (EU and UK)

If you are a consumer in the European Union or the United Kingdom, you may withdraw from a paid subscription within 14 days of taking it out, without giving a reason. To do so, email support@okayiris.com before those 14 days are over with a clear statement, for example "I withdraw from my Iris subscription". You may use the EU model withdrawal form, but you do not have to.

Iris starts working for you the moment you pay: by taking out a paid plan, you ask us to start right away, within the withdrawal period. If you then withdraw, we refund what you paid, minus an amount in proportion to the days you had the paid plan before you told us. We refund within 14 days, to the same payment method, at no cost to you.

AI makes mistakes

Iris is built on AI models. AI can be wrong, incomplete or out of date, and can sound sure when it is not. It can misunderstand what you ask, mishear a name, or pick the wrong contact, date or amount. Check what Iris tells you and what it prepares before you rely on it, above all for anything about money, health, law, safety or other people.

Iris is not a doctor, lawyer, financial adviser or emergency service. In an emergency, call your local emergency number yourself.

Talking with software, not a person

Iris is software. She says so herself, on every screen, and her voice and her picture are not a person's. Do not use Iris to make others believe a machine is a human: do not send a message or play a voice as if it came from you live when it was made for you, and do not tell people a person decided something when Iris did. When something Iris wrote goes to other people, be straight about where it came from.

Your approval, your decision

Before anything that counts, such as paying, using a password, sending a message in your name or deleting something, Iris asks for your approval with Face ID, Touch ID or your PIN. Each approval covers exactly the one action it shows you, so read it before you approve. An action you approve is your decision: you are responsible for it and its consequences as if you had done it yourself, unless Iris carried out something other than what it showed you.

You decide what Iris may do. Every power is a switch, and every switch starts off. Turn on only what you want Iris to use, and turn it off when you no longer need it. Iris keeps a log of everything it does, which you can read at any time. Keep your own copies of anything important.

Acceptable use

Use Iris only for lawful purposes, and in a way that respects other people. Do not use Iris to: break the law or help others do so; harass, threaten, deceive or spy on people, or record them without the consent the law requires; send spam or unwanted mass messages; get into accounts, devices or systems you have no right to use; make or spread malware; make sexual content involving minors, or content that promotes violence or terrorism; imitate a real person's voice, or pretend to be someone else; make decisions with legal or similarly serious effects on other people without a human checking them; or overload, probe, copy or get around the limits and safeguards of Iris, other than the law allows.

You also follow the rules of the services Iris uses for you. If you break these rules, we may limit, pause or close your account. Where we can, we tell you first and give you the chance to explain.

Where Iris may be used: we are a Dutch company and we follow the sanctions, export and trade rules of the European Union and the United Nations. Iris may not be used by anyone on a sanctions list, or in a country under an embargo, and we do not send our software there. If this changes for you, stop using Iris and tell us.

Reporting abuse or something illegal

If someone uses Iris to harm you or to break the law, or if you believe Iris is being used for illegal content, write to support@okayiris.com with what you saw, where and when you saw it, and how we can reach you. We read every report. We may remove content, limit or close an account, and where the law asks for it we go to the police. We tell you what we did, unless the law or the safety of someone else stops us.

For a copyright or trademark complaint, write to the same address: say which work it is, where it is in Iris, and why you hold the rights.

That address is also our point of contact for the Digital Services Act and for orders from a government. We answer in English or Dutch.

Your content

What you say, type and share with Iris, and what Iris makes for you, stays yours. You give us only the permission we need to run Iris for you: to store it, process it and pass it to the AI models and services that do the work. Make sure you have the right to share what you give Iris, including information about other people. Our privacy statement explains what we keep and why.

What we do not do with your words

We do not train AI models on your conversations, your files or what Iris remembers, and we do not sell or rent your data. When Iris needs a model, the text that is needed goes to the model for that one answer. The companies behind those models are bound to use it only for that: not to train their own models, not to advertise, and not to build a profile of you. We choose providers that agree to this, and which ones they are is written down in our privacy statement. If that ever changes for a provider we use, we tell you before we switch, and you can say no by not using the parts that need it.

Our staff do not read your assistant's conversations. We look only when you ask us to help with something, when the law requires it, or when we must check that the system is not being abused, and you can see it in the log when we do.

Our name and our software

The Iris apps, this website, her voice, her name and our logo are ours. A plan gives you the right to use Iris yourself, for as long as you pay and follow these terms. It does not give you ownership of any of it.

Please do not copy, change, sell, rent or share Iris, put it inside a product or service of your own, offer it as your own, use it to build something that competes with it, or get around the parts that protect it. Where your law gives you a right we cannot take away, such as looking at how something works so that two programs can work together, that right stays.

Do not crawl or scrape our site or our assistant with software of your own, and do not drive Iris in a way a person would not use it. Do not use our name or logo in your own name, logo or product, or in a way that suggests we made it, work with you, or agree with you. You may say in plain words that you use Iris, which is true.

Credits

Part of her speech is made with Pocket TTS by Kyutai. We use its model weights unchanged, under the CC BY 4.0 license.

Services of others

Iris can work with services of others, such as Google, Apple, Telegram, WhatsApp, banks and shops. Their own terms apply when you use them, and we are not responsible for those services, for what they do, or for them changing or stopping. When Iris acts in such a service, it acts for you, within the permissions you gave.

Deleting your account

You can delete your account at any time, in the iPhone or Mac app under Settings, or by emailing support@okayiris.com from the address you signed up with. Deleting stops a running subscription at once, without a refund for the rest of that period (your right of withdrawal above still applies), so you are never charged again. Your assistant, its memory and everything it stored are removed. We keep a last backup for 30 days, so we can restore your account if you ask within that time; after that, it is gone for good.

We may close an account that breaks these terms, as described under acceptable use. If we ever stop offering Iris, we tell you at least 30 days in advance, refund any part of a period you paid for but cannot use, and help you take your data with you.

Security, and telling you when something goes wrong

Your assistant runs in her own sealed space, and what travels between your device and our server is encrypted, as is what we store. Our staff work with the systems, not inside your conversations.

We never ask for your password or your sign-in code, by email, by message or by phone. If someone does ask, it is not us, and please tell us.

If we find that someone got into our systems in a way that touches your data, we tell you without delay and in plain words: what we know, what it means for you, and what you can do. Where the law asks for it, we also tell the Dutch Data Protection Authority within 72 hours.

If you think you found a weakness in Iris, our apps or this site, write to support@okayiris.com and tell us what you found and how to reach you. Please do not look at other people's accounts, do not take data out, and give us a reasonable time to fix it before you say anything in public. Good-faith research that stays within this paragraph will never get you in trouble with us.

Iris at work

The plans on this site are for one person, or for a household where the plan says so. If you want Iris in a business, or for a team, write to support@okayiris.com. Business use runs under separate terms, including a data processing agreement for the personal data your team puts in, and a named contact for your questions about security. Until we have agreed that in writing, please do not put other people's business data in Iris, such as your customers' or your employees' data.

Liability

We build Iris with care, and we stand behind that. Nothing in these terms limits our liability where the law does not allow it, such as for death or personal injury caused by our negligence, for fraud, for damage caused by our intent or gross negligence, or for rights you have as a consumer that cannot be set aside.

If you are a consumer in the European Union or the United Kingdom, we are liable for damage that was foreseeable when you accepted these terms and that is caused by us breaking these terms or not taking reasonable care. We are not liable for damage that was not foreseeable, for business losses such as lost profit (Iris is for personal use), or for damage you could have prevented by checking an action before you approved it, by checking AI output before relying on it, or by keeping a copy of your data. For ordinary negligence, our liability is limited to what you paid us in the 12 months before the event that caused the damage, or €100 if that is more.

If you live anywhere else, including the United States, then to the fullest extent the law allows: we are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data or goodwill, however caused and even if we were told they could happen; and our total liability for all claims together is limited to the greater of what you paid us in the 12 months before the event that caused the damage and €100. Some states and countries do not allow some of these limits; there, they apply only as far as the law allows. If you use Iris for a business, this paragraph applies to you wherever you live.

No other promises

We provide Iris as it is and as available. Beyond what these terms say, and as far as the law allows, we make no promises about Iris: not that it suits a particular purpose, not that it is free of errors or always available, and not that what it says is correct. If you are a consumer, your legal rights stay as they are, such as the right to a digital service that matches what was agreed; this section does not affect them.

Changes to these terms

We may change these terms and our prices, for example when Iris gets new features or when the law changes. We may lower the amount of use included in a plan, or raise the rates for extra room, only when what we pay for AI models, voice or hosting goes up, when the law changes, or when security requires it, and only in proportion to that reason. For any change that is not in your favour, and for any price change, we email you at least 30 days before it applies, saying what changes and why. If you do not agree, you can cancel free of charge before the change applies or within 30 days after it applies. We then refund what you paid for the rest of that period, and any extra room you have not used. If you keep using Iris after that date, the new terms apply. Small changes that do not affect you, such as clearer wording, we publish here with a new date.

Governing law and disputes

Dutch law applies to these terms. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you may bring a dispute before the courts there. Other disputes go to the competent court in the north of the Netherlands (Rechtbank Noord-Nederland). Before going to court, please email us first: most things are solved in a conversation.

A consumer can also ask their national consumer authority for help, or the European Consumer Centre. In the Netherlands that is the Autoriteit Consument & Markt. We are not a member of a disputes committee, unless we agree to one in writing for a specific case.

The rest

If part of these terms turns out to be invalid, the rest still applies, and the invalid part is replaced by what comes closest to it within the law. If we do not enforce a right straight away, we do not give it up. We may transfer this agreement to a company that takes over Iris; we will tell you, and your rights stay the same. These terms, with the plan you chose, are the whole agreement between you and us about Iris.

If you send us a suggestion or an idea, we may use it to make Iris better without paying you for it and without keeping it secret, and we are glad to get it. We are not liable for something outside our control that stops Iris from working, such as a power cut, a network outage, or a failure at one of the services Iris works with.

Contact

Questions about these terms? Email support@okayiris.com. Woodst B.V., Carolieweg 22, 9354 TM Zevenhuizen, the Netherlands.