Terms of service

Who we are

Iris is a brand of Woodst B.V., Carolieweg 22, 9354 TM Zevenhuizen, the Netherlands, Chamber of Commerce (KvK) number 83100172 ("we" and "us"). You can reach us at support@okayiris.com.

These terms are written in English. If a translation differs from the English text, the English text applies, unless the law of your country says otherwise.

What Iris is

Iris is a personal AI assistant. Every account gets its own assistant, in its own sealed-off space on our servers in Europe. It talks with you, remembers what you tell it and, when you connect them, works in services such as your mail, calendar and messages, and on your devices.

Iris is still growing. Features may change, be added or be removed, and parts of it are marked as beta. We work to keep Iris running, but we cannot promise that it is always available or free of errors.

Your account

You must be at least 16 years old to use Iris, or older if the law of your country requires it. You sign in with your email address, so keep that mailbox safe: whoever can read it can sign in. Paired devices and extensions act as you, so remove the ones you no longer use. You are responsible for what happens in your account. If you think someone else got in, tell us straight away at support@okayiris.com.

An account is for one person. The people in your household can talk to your assistant, but everyone who wants an assistant of their own needs their own account.

Plans and prices

Iris has a free plan and paid plans: Free (€0), Start (€20 a month), Pro (€40 a month) and Max (€180 a month). Each plan has its own amount of use, storage and features, as shown on okayiris.com and in your assistant when you choose. Prices are per person, per month, with every device you sign in on included. When you reach the use of your plan for that period, Iris pauses until it resets or until you move to a bigger plan.

The free plan is for getting to know Iris. We may limit it, and a free assistant that nobody opens for 7 days may be removed, together with its data. Assistants on a paid plan are not removed for being quiet.

Billing and renewal

Paid plans are subscriptions, billed monthly in advance, in euros. Payments go through our payment provider, which uses Stripe; we never see or store your full card details. Your subscription renews every month until you cancel.

You can move to another plan at any time. The change applies at once, and the difference for the rest of the current month is settled straight away. If a payment fails, we may pause the paid features until it succeeds, and move you to the free plan if it keeps failing.

Prices for consumers include VAT where VAT applies. Amounts in other currencies on our site are only an estimate; your bank converts at its own rate and may charge a fee for it.

Cancelling

You can cancel any time, in your assistant or by emailing support@okayiris.com. Cancelling stops the next renewal: you keep your paid plan until the end of the period you already paid for, and then move to the free plan. We do not refund a month you have started, unless the law requires it or you use your right of withdrawal below.

Right of withdrawal (EU and UK)

If you are a consumer in the European Union or the United Kingdom, you may withdraw from a paid subscription within 14 days of taking it out, without giving a reason. To do so, email support@okayiris.com before those 14 days are over with a clear statement, for example "I withdraw from my Iris subscription". You may use the EU model withdrawal form, but you do not have to.

Iris starts working for you the moment you pay: by taking out a paid plan, you ask us to start right away, within the withdrawal period. If you then withdraw, we refund what you paid, minus an amount in proportion to the days you had the paid plan before you told us. We refund within 14 days, to the same payment method, at no cost to you.

AI makes mistakes

Iris is built on AI models. AI can be wrong, incomplete or out of date, and can sound sure when it is not. It can misunderstand what you ask, mishear a name, or pick the wrong contact, date or amount. Check what Iris tells you and what it prepares before you rely on it, above all for anything about money, health, law, safety or other people.

Iris is not a doctor, lawyer, financial adviser or emergency service. In an emergency, call your local emergency number yourself.

Your approval, your decision

Before anything that counts, such as paying, using a password, sending a message in your name or deleting something, Iris asks for your approval with Face ID, Touch ID or your PIN. Each approval covers exactly the one action it shows you, so read it before you approve. An action you approve is your decision: you are responsible for it and its consequences as if you had done it yourself, unless Iris carried out something other than what it showed you.

You decide what Iris may do. Every power is a switch, and every switch starts off. Turn on only what you want Iris to use, and turn it off when you no longer need it. Iris keeps a log of everything it does, which you can read at any time. Keep your own copies of anything important.

Acceptable use

Use Iris only for lawful purposes, and in a way that respects other people. Do not use Iris to: break the law or help others do so; harass, threaten, deceive or spy on people, or record them without the consent the law requires; send spam or unwanted mass messages; get into accounts, devices or systems you have no right to use; make or spread malware; make sexual content involving minors, or content that promotes violence or terrorism; imitate a real person's voice, or pretend to be someone else; make decisions with legal or similarly serious effects on other people without a human checking them; or overload, probe, copy or get around the limits and safeguards of Iris, other than the law allows.

You also follow the rules of the services Iris uses for you. If you break these rules, we may limit, pause or close your account. Where we can, we tell you first and give you the chance to explain.

Your content

What you say, type and share with Iris, and what Iris makes for you, stays yours. You give us only the permission we need to run Iris for you: to store it, process it and pass it to the AI models and services that do the work. Make sure you have the right to share what you give Iris, including information about other people. Our privacy statement explains what we keep and why.

Services of others

Iris can work with services of others, such as Google, Apple, Telegram, WhatsApp, banks and shops. Their own terms apply when you use them, and we are not responsible for those services, for what they do, or for them changing or stopping. When Iris acts in such a service, it acts for you, within the permissions you gave.

Deleting your account

You can delete your account at any time, in the iPhone or Mac app under Settings, or by emailing support@okayiris.com from the address you signed up with. Deleting stops a running subscription at once, without a refund for the rest of that period (your right of withdrawal above still applies), so you are never charged again. Your assistant, its memory and everything it stored are removed. We keep a last backup for 30 days, so we can restore your account if you ask within that time; after that, it is gone for good.

We may close an account that breaks these terms, as described under acceptable use. If we ever stop offering Iris, we tell you at least 30 days in advance, refund any part of a period you paid for but cannot use, and help you take your data with you.

Liability

We build Iris with care, and we stand behind that. Nothing in these terms limits our liability where the law does not allow it, such as for death or personal injury caused by our negligence, for fraud, for damage caused by our intent or gross negligence, or for rights you have as a consumer that cannot be set aside.

If you are a consumer in the European Union or the United Kingdom, we are liable for damage that was foreseeable when you accepted these terms and that is caused by us breaking these terms or not taking reasonable care. We are not liable for damage that was not foreseeable, for business losses such as lost profit (Iris is for personal use), or for damage you could have prevented by checking an action before you approved it, by checking AI output before relying on it, or by keeping a copy of your data. For ordinary negligence, our liability is limited to what you paid us in the 12 months before the event that caused the damage, or €100 if that is more.

If you live anywhere else, including the United States, then to the fullest extent the law allows: we are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data or goodwill, however caused and even if we were told they could happen; and our total liability for all claims together is limited to the greater of what you paid us in the 12 months before the event that caused the damage and €100. Some states and countries do not allow some of these limits; there, they apply only as far as the law allows. If you use Iris for a business, this paragraph applies to you wherever you live.

No other promises

We provide Iris as it is and as available. Beyond what these terms say, and as far as the law allows, we make no promises about Iris: not that it suits a particular purpose, not that it is free of errors or always available, and not that what it says is correct. If you are a consumer, your legal rights stay as they are, such as the right to a digital service that matches what was agreed; this section does not affect them.

Changes to these terms

We may change these terms and our prices, for example when Iris gets new features, when the law changes or when our costs change. For any change that is not in your favour, and for any price change, we email you at least 30 days before it applies. If you do not agree, you can cancel before then, and the change never applies to you. If you keep using Iris after that date, the new terms apply. Small changes that do not affect you, such as clearer wording, we publish here with a new date.

Governing law and disputes

Dutch law applies to these terms. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you may bring a dispute before the courts there. Other disputes go to the competent court in the north of the Netherlands (Rechtbank Noord-Nederland). Before going to court, please email us first: most things are solved in a conversation.

The rest

If part of these terms turns out to be invalid, the rest still applies, and the invalid part is replaced by what comes closest to it within the law. If we do not enforce a right straight away, we do not give it up. We may transfer this agreement to a company that takes over Iris; we will tell you, and your rights stay the same. These terms, with the plan you chose, are the whole agreement between you and us about Iris.

Contact

Questions about these terms? Email support@okayiris.com. Woodst B.V., Carolieweg 22, 9354 TM Zevenhuizen, the Netherlands.